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Whether you need guidance on choosing a pergola, gazebo, or barrel sauna, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days after dispatch. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery status. If you have not received tracking information within 3 business days, please contact us with your order number.
What is your return policy?
We offer 30-Day Returns on eligible items. Please refer to our Return Policy page for full details on conditions and the return process for pergolas, gazebos, and barrel saunas.
What if my item arrives damaged?
If your pergola, gazebo, or sauna arrives with any damage, contact us right away with photos and your order number. We will work with you to resolve the issue as quickly as possible per our Return Policy.
Do your pergolas and gazebos require assembly?
Yes, our pergolas and gazebos are shipped unassembled and include detailed instructions for customer assembly. We recommend having at least two people available for larger structures, and basic tools are typically all you need.
How do I choose between a pergola and a gazebo?
Pergolas offer an open-air structure with partial shade, making them ideal for patios and garden walkways. Gazebos provide a fully covered, enclosed space that works well as a standalone gathering area in your yard or deck.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
If something is not right, our return policy gives you 30 days to start the process with confidence.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
